Return Policy

Our goal is to offer you a great and unique shopping experience. Therefore we are happy to provide you with an easy and customer-friendly return solution.

Please contact our customer service directly. We are happy to help you! Contact details: +44 (0) 7479045941 or via mail:

Our customers have the right to terminate the contract within a extended period of 30 days without having to state any reasons in writing (i.e by letter, telefax, e-mail) or - if you receive the products before the deadline - by returning the products.

For International shipping the costs for exchanges or refunds where iCredo is not at fault are paid by the customer. When returning the products, please also include the invoice or a copy of the invoice to allow us to accurately process the return. Please include a note stating if you would like a refund or an exchange. In general the refund will be credited in the same way your payment was made. If no return shipping solution can be found on your side, we can provide you a return label from our carrier at reduced cost.

Please note: PayPal refunds made more than 60 days after the original payment are considered new payments and regular PayPal fees for receiving money will incur. iCredo will refund the value of the product returned; the total amount of money received will reflect the refund less any PayPal fees.


To return a new racquet there are two prerequisites:

  • The plastic wrap on the handle has not been removed.
  • The racquet has not been played with. The racquet does not have any ball fuzz on the strings or scrapes to the bumper guard.

Credit for string will only be given provided the order was in the error of iCredo.

  • All apparel must be returned unwashed, unworn, & clean, with original tags still attached.
  • Apparel that has been worn or washed, or is dirty (includes make up, dirt, and other marks), cannot be returned or exchanged.

Please do not damage the original shoe box when returning NEW or UN-WORN shoes for credit or a refund. We can not re-sell shoes without the manufacturer's original box in new condition. The shoes must not be worn outside and must be in as new condition. Please send the shoes with a note stating if you would like credit or an exchange.

Bags, apparel, strings, grips, and accessories can be returned for full refund or exchange if the product is in brand-new condition. The original tags and packaging must be intact.

Cases of balls can be returned for full refund or exchange if the product is in brand-new condition and cans have not been opened or damaged. Credit for shipping and return shipping will only be given provided the order was in the error of iCredo.

Where to return or exchange an item: For questions on returns please contact customer service or call +44 (0) 7479045941.

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