Price and Tax
Price Guarantee
The prices offered on our website www.icredo.eu are given all taxes included.
They are guaranteed, except if subjected to a modification of the Value Added Tax (VAT). If the VAT rate was to be modified, the change would be immediately reflected on our salesprices
We also wish to inform you that the given prices can be lowered. In this case, the billing price will be effective on the date of our price change. These prices are understood without possible expenses for packing, shipping and clearing through customs (for export).
With your parcel, you will receive a detailed bill on which the amount of VAT will be specified, so that companies or members of the professions who are subject to VAT can get a tax refund. Please keep your bill: it also serves as your warranty voucher.
VAT and TAXES
Delivery within the European union
Delivery costs: 30£.
Any order which is to be delivererd within the European union is subject to the VAT (20%). You don’t have to pay any other tax upon receiving your parcel.
European union
Your order will be delivered to any address by Venipak service or by truck for larger size and/or heavy items.
Time limit
The time limit mentioned here is given as an indication, for items available in stock at the time of order:express shipping services or airmail: 3 to 4 days
Any order placed before 12.00 pm will be shipped on the same day (except if the item is out of stock).
Reception of the parcel
If you are not at home when your parcel is delivered, a notice will be left in your mailbox. If the parcel has been delivered by the postal services, you will be able to claim it at the nearest post office. Otherwise you will have to call the shipping company and make an appointment.
Please check your parcel immediately in front of the delivery man (woman) for packing and content. If you notice missing or faulty items, please specify it right away on the reception slip and call us at +44 (0) 7479045941.
We will ship the missing or damaged items as soon as possible without any further charge.
Countries outside the European Union and the rest of the world
Please place your order on our website.
We cannot automatically calculate delivery expenses towards countries outside the European on our website.
You can nonetheless select the items you wish to purchase. Don’t forget to mention your delivery address as well as an e-mail address or a telephone number, and our customers service will contact you to specify the shipping expenses which corresponds to your situation.
Upon receiving our estimate, you will be able to confirm your order and to choose an adequate transportation means.
The order will only be effective once you have accepted the delivery conditions and once you have given all the necessary payment information (or payed our invoice).
Secure payment
Once your payment has been confirmed, your items are set off.
Warranty
Satisfaction guaranteed
On our website, you will get our "satisfaction guaranteed" clause. If an item does not correspond to what you expected, please contact us by mail or telephone in the 15 days following delivery date. You will then return the item undamaged, preferably in its original shipping package, with the return number and bill.
When our responsability is engaged, the shipping expenses will be refunded. If you are asking for a change for your personal convenience, the shipping expenses will then remain yours to pay.
In both cases, you can either change your item or get your money back.
Return Policy from overseas and abroad:
We will indicate the necessary steps by telephone or e-mail.
Our warranty
Icredo offers a one-year warranty for any fault linked with quality to be found on any item sold on this website.
Some items have a specific, longer warranty, which is mentioned is the description of the product.
Order follow through
At iCredo, we strive to make sure our customer's are 100% happy, not just with the amazing products they receive at the lowest prices, but with the service we provide as well.
We understand that buying online can be daunting for some of us.
So we want to reassure you as much as possible that we offer you a easy and trustworthy online service and we are available to talk to +44 (0) 7479045941.
Please send any emails to icredo@icredo.co.uk this will ensure your message is delivered safe and securely.
Icredo advisers are available to help you throughout your visit on our website and after your order.
You have not found what you were looking for on our website?
You are still wondering about delivery policies abroad? You wish to make any comments or suggestions?
Pleas e-mail us at: icredo@icredo.co.uk
Or call us at +44 (0) 7479045941 from overseas and abroad.
Customer information
To answer Your questions and provide distance service, we collect and save the information You provide, such as, Your first and family name, Your address, Your phone number and email address. This information is necessary for the operation and shipping of Your orders. It is used for our internal purpose only.
Legal information
The information about You are only to be used by icredo.eu. We are liable to transfer this information to other parties (commercial partners, etc.) If You do not wish that this information be transfered, please write an e-mail to : info@icredo.co.uk
Return policy
Our goal is to offer you a great and unique shopping experience. Therefore we are happy to provide you with an easy and customer-friendly return solution.